For any support or service queries, please contact us:
J KALACHAND & CO LTD,
MOTORWAY M1, PAILLES, 11201,
MAURITIUS
We regret that we are unable to accept returns for items that have been sold and received in good condition.
If you receive a product that is 'faulty' or 'dead on arrival', please notify us within 2 days from the delivery date. We will arrange for the pickup of the goods. Upon receipt of the goods and confirmation of the fault, you will be offered a replacement, a repair, or a full refund, provided that:
If the product is not deemed faulty, the goods will be returned to you, and you will be liable for pickup and return delivery charges.
Warranty covers the original purchaser of the appliance/product and is not transferable.
Terms of warranty are valid for all sets purchased solely from any of our J Kalachand showrooms in Mauritius and Rodrigues or via jkalachand.com.
This warranty is void if the product/appliance is used on a commercial basis.
Under the warranty, J Kalachand & Co Ltd. guarantees the appliance/product purchased against faulty workmanship or material only for the period specified on the invoice from the date of purchase.
A) Motorcycles: 24,000 kms or twenty-four (24) months, whichever occurs earlier.
B) Outboard Engines, Irrigation Water Pumps, Generators, Lawn Mowers:
C) Chainsaws, Bush Cutters: 3 months
D) Office Automation Products: Refer to specific exclusions mentioned in the policy.
E) Refrigerator/Freezers/Wine Cellars:
F) Air Conditioners:
G) Mobile Phones/Laptops:
H) Fitness Equipment:
I) Furniture:
J) Watches:
K) Electrical/Electronic Products:
Please note that the warranty does not cover damages caused by misuse, accidents, or normal wear and tear. If you have any questions or concerns regarding our return policy or warranty conditions, please feel free to contact us using the provided contact information.