"We believe in service and we are fully conscious of the importance and the necessity of a well-organized after-sales service for the peace of mind of our customers and the security of our business."
In that context, we have set up a main service centre in Plaine Lauzun Industrial Estate as well as service counters in all our sales outlets.
A dedicated team of more than 100 persons, consisting of qualified technicians for our electronic workshop, qualified mechanics for our mechanical workshop, skilled workers for our joinery and welding workshop as well as staff members looking about spare parts and other administrative matters mans the main service centre.
We have a spare parts section attached to each workshop. Our policy is to stock as much current parts as needed by the market. For example, at our last accounting date the value of our spare parts stock stood at more than Rs20 million.
With the service counters in branches, customers simply have to contact the nearest branch where we maintain a small stock of current parts and from where they can arrange for appointments for repairs to be effected either on site or in the main service centre.